Return Policy

Thank you for shopping at Sump Pump World.

To make you feel more comfortable about your buying experience, we offer free returns on all products for up to 30 days after delivery.

Unopened Merchandise 
You may return any "unopened" products and accessories within 30 days of delivery for a full refund. Simply return the item to us, using the prepaid shipping label we provide.

Opened Merchandise 
"Opened" and unused products and accessories in their original packaging can be returned within 30 days of delivery, but will be subject to a 25% restocking fee to cover testing, cleaning and repackaging expenses. Simply return the item to us, using the prepaid shipping label we provide. Opened returns must be in salable condition with original materials and packaging. 

Gas and Diesel Powered Items

There are no returns allowed for gas or diesel powered engines due to Federal regulations. If the product has been gassed or oiled, please take it to a repair shop where it may be covered under warranty.

Factory Direct Items 
These items are shipped to you directly from the manufacturer and may be returned with approval from the manufacturer. If approved, you may be responsible for round trip shipping costs, as some products include free shipping, yet the cost of shipping may be included in the retail price. You may also be responsible for a restocking fee of up to 25%. 

Cancelled Orders 
An order that has shipped cannot be cancelled. If you refuse an order which has already been shipped, not due to damage, you will be responsible for paying an order return fee. We incur a fee from the freight carrier to return items that have been shipped, this fee is dependent on the item refused and the destination location. 

Installed Items 
Once an item has been installed it cannot be returned. Any damage due to improper installation is the responsibility of you or your installer. A warranty claim can be made, but it is up to the discretion of the manufacturer if they will cover any costs associated with an incorrect installation. 

Damaged Products 
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Concealed damage claims must be reported immediately. 

Defective Products 
We encourage you to test your product within 15 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective, don't worry. 

In most cases, it's a simple issue that can be resolved over the phone. You are also welcome to contact the manufacturer's customer service departments. They have expert technicians standing by to help solve your issue. Please have your model number and serial number available for fastest service. 

How to Return an Item

If you are needing to return any item(s) please complete the form below. Be sure to provide for us the reason for the return, and most importantly the order number. Once the return is processed you will receive an email with the return label. 

Instructions once you receive your return label:

  1. Pack the items you're shipping.
  2. Print your return label and attach it to the package. Cover any existing shipping labels.
  3. Give the package to the carrier identified on the label. 
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